• Website support, since 2006

Website support & maintenance you can rely on.

Updates, security, performance, and fixes handled for you, so your website stays fast, safe, and online. A real team that answers, on WordPress, WooCommerce, and Shopify. For businesses and agencies worldwide.

See Support Levels
What We Cover
  • Fast response times
  • Flexible plans
  • Security & Backup
  • Website Support & Maintenance

A website is not a one-time build. It needs updates, security, backups, and the occasional fix, or it slowly breaks, slows down, and becomes a risk. Most businesses only think about maintenance when something has already gone wrong. We keep it from going wrong in the first place.

Since 2006 we have looked after websites for businesses and agencies around the world, handling the ongoing work that keeps sites fast, secure, and online. We work on sites we built and sites we did not, and we are happy to take over from a developer who has gone quiet. No long lock-in, just dependable care from a team that answers.
Website Support & Maintenance
  • What We Cover

Maintenance that goes beyond plugin updates

Modern websites are living systems. Here is what we look after so you do not have to.

Updates & Patching

Core, theme, and plugin updates applied and tested on staging first, so updates are less likely to affect your live site.

Security Monitoring

Malware scanning, firewall management, hardening, and rapid response if anything suspicious appears.

Backups & Recovery

Regular automated backups and a tested recovery process, so you have a safer recovery path if something goes wrong.

Performance & Speed

Ongoing Core Web Vitals, caching, and speed work to keep pages fast as your site grows.

Bug Fixes & Small Jobs

The steady stream of fixes, tweaks, and content changes that pile up, handled without fuss.

Uptime Monitoring

We monitor your site continuously and respond when issues are flagged, often before you notice.

SEO & Health Upkeep

Broken-link checks, technical SEO upkeep, and the small ongoing work that protects your visibility.

Ecommerce Support

Store-specific care for WooCommerce and Shopify, including checkout, payments, and seasonal readiness.

Clear Reporting

Regular reports on what was done, so you always know your site is being looked after.

  • Sound Familiar?

Common situations we help with

If any of these ring true, a support plan solves it.

Developer went quiet

The person who built your site has disappeared and nobody is looking after it.

Updates piling up

Core, themes, and plugins out of date, leaving the site slow and exposed.

Security worries

No monitoring or backups, and a real fear of being hacked or losing data.

Small jobs ignored

A backlog of little fixes and changes that never quite get done.

Site getting slower

Pages loading slower over time with no one tuning performance.

Slow to get help

Waiting days for a response when something needs attention now.

  • Levels of Support

Support that matches what your site needs

Every site needs a different level of care. Here is how our support scales, so you can tell us what fits and we will tailor it to you.
  • Level 1

Core Care

Keeping a site healthy, secure, and protected in the background.
  • Core, theme & plugin updates
  • Security monitoring
  • Regular backups
  • Uptime monitoring
  • Email support
Best if your site is stable and you mainly need protection and peace of mind.
  • Level 2

Active Care

Core Care plus regular hands-on work each month.

  • Everything in Core Care
  • Monthly fixes & small changes
  • Performance & speed upkeep
  • Priority response
  • Monthly report
Best if your site changes regularly and you want an ongoing helping hand.
  • Level 3

Managed Care

Hands-off management for sites that drive real revenue.
  • Everything in Active Care
  • Larger monthly work allocation
  • Ecommerce & checkout support
  • Fastest response priority
  • Strategic guidance

Best if your site is business-critical and you want it fully looked after.

Not sure which level fits? Tell us about your site and we will recommend the right one, or tailor a level of support around exactly what you need.

Tell Us What You Need
  • Who We Work With

For businesses and for agencies

  • For Businesses

Your website, looked after

Stop worrying about updates, security, and what happens if something breaks. We handle it so you can focus on your business.
  • One reliable team to call when you need help
  • Proactive care, not just reactive fixes
  • We will take over a site we did not build
  • For Agencies

Your white-label support desk

Offer your clients ongoing maintenance without tying up your team. We deliver it under your brand, invisibly.
  • White-label, invisible to your clients
  • NDA-backed, your client list stays yours
  • Maintenance across many client sites
See our white-label model
  • Platforms We Support

The platforms we maintain day in, day out.

  • WordPress
  • WooCommerce
  • Shopify
  • PHP
  • Laravel
  • JavaScript
  • React
  • AWS
  • How It Works

Getting started is simple

From first call to ongoing care, with no drawn-out onboarding.
  • 01

Tell Us About Your Site

Share your site and what you need. We will recommend a plan.
  • 02

Health Check

We review the site, hosting, and any urgent issues to fix first.
  • 03

Onboard

We set up monitoring, backups, and secure access, then stabilise.
  • 04

Ongoing Care

Updates, security, fixes, and improvements handled each month.
  • 05

On-Call Support

Reach us when you need help, with priority by plan level.

  • 06

Reporting

Regular updates on what was done and what we recommend next.
  • Support FAQ

Frequently Asked Questions

Common questions about our website support and maintenance.
Will you support a website you did not build?
Yes, and we do it often. Many clients come to us after a developer has gone quiet or an agency relationship has ended. We start with a health check to understand the site, hosting, and any urgent issues, then take over maintenance without needing a full rebuild.
No. Our plans are designed to be flexible. You can scale up or down as your needs change and we do not rely on long lock-in periods to keep clients. We would rather earn the relationship by doing good work each month.
Response priority depends on your plan, with higher plans getting faster priority. For urgent issues like a site being down, we treat it as a priority regardless. Uptime monitoring means we often spot problems before you do.
We maintain WordPress and WooCommerce, Shopify stores, and custom PHP, Laravel, and JavaScript sites. If you are not sure whether we cover your setup, just ask.
That is fine. While most clients prefer a plan for peace of mind, we can also help on an as-needed basis. Tell us what you need and we will suggest the most sensible option rather than pushing a plan you will not use.

Yes. We provide white-label maintenance so agencies can offer ongoing support to their clients without tying up their own team. We work under your brand, sign an NDA, and never contact your clients.

Yes. Regular automated backups are part of every plan, along with a tested recovery process, so your site can be restored quickly if anything goes wrong.

Keep Your Website in Safe Hands

Tell us about your site and we will recommend the right level of care, with clear scope and pricing, usually within one business day.
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